Welcome to Coffee Guru! These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing or using our website or services, you agree to be bound by these Terms & Conditions.

1. General
1.1 These Terms & Conditions apply to all visitors, users, and customers of Coffee Guru (referred to as "we", "our", "us").
1.2 Coffee Guru reserves the right to modify, update, or change these terms at any time without prior notice. Continued use of the website after such changes constitutes your acceptance of the new terms. You can review the most current version of the Terms of Service at any time at this page.
1.3 Violation of any part of these terms may result in access restriction, suspension, or termination of your use of this website.

2. Site Contents & Intellectual Property
2.1 All content on this website—including but not limited to text, graphics, logos, images, audio/video clips, digital downloads, and data compilations—is the property of Coffee Guru Sdn Bhd or its content suppliers and is protected by Malaysian and international copyright laws.
2.2 No content may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without our prior written permission.
2.3 The use of any trademarks, logos, or service marks displayed on this site without written permission is strictly prohibited.

3. Comments, Reviews & User Feedback
3.1 All comments, suggestions, reviews, or feedback submitted to us shall remain the property of Coffee Guru Sdn Bhd and may be used without restriction.
3.2 You agree that no comments or reviews submitted by you shall violate any rights of third parties, including copyrights, trademarks, privacy, or other personal or proprietary rights.
3.3 You are solely responsible for the content you post, and Coffee Guru Sdn Bhd reserves the right to use, remove or edit such content.

4. Product Information
4.1 All products listed on our website are described as accurately as possible. However, we do not warrant that product descriptions, images, or other content are 100% accurate, complete, or error-free.
4.2 Actual product colours or appearances may differ slightly due to monitor settings or photography lighting.
4.3 Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.

5. Pricing & Payment
5.1 All prices displayed are in Malaysian Ringgit (RM) and are inclusive of applicable taxes, unless stated otherwise.
5.2 We reserve the right to change prices at any time without prior notice.
5.3 Payment can be made using the payment methods made available at checkout (e.g., credit/debit card, e-wallet, FPX). All payments must be received in full before an order is processed and shipped.

6. Shipping & Delivery
6.1 We deliver to addresses within Malaysia. Shipping fees and estimated delivery times will be displayed at checkout.
6.2 While we strive to deliver orders promptly, delivery times may vary due to unforeseen circumstances. We are not liable for any delays caused by third-party courier services.
6.3 Shipping charges and delivery timelines will be provided during the checkout process. Delivery may take between 3 to 7 working days depending on location and courier availability.
6.3 Risk of loss or damage passes to you upon delivery to the shipping address provided.

7. Order Acceptance & Cancellation
7.1 Order confirmation does not signify our acceptance of the order. We reserve the right to refuse or cancel any order due to reasons including, but not limited to:
- Product availability,
- Errors in product or pricing information,
- Suspected fraudulent activity.
7.2 If your order is cancelled after payment has been made, a full refund will be issued.

8. Returns & Refunds
8.1 We accept returns for defective, incorrect, or damaged items within 15 days of receipt. Proof of damage or error must be submitted via email or WhatsApp with your order number. Proof of purchase (invoice/receipt) must be provided.
8.2 Items must be returned in their original condition and packaging.
8.3 Refunds (if applicable) will be processed via the original payment method within 7–14 working days after receiving and inspecting the returned item.
8.4 Perishable, clearance, and promotional items are non-returnable unless defective.
8.5 We do not accept returns or offer refunds for items due to change of mind.

9. Product Use & Safety
9.1 Coffee brewing equipment and accessories must be used in accordance with the manufacturer's instructions.
9.2 Coffee Guru is not responsible for any damage or injury arising from misuse or improper handling of the products.

10. Marketing and Communications
10.1 By signing up or making a purchase, you consent to receive marketing emails or WhatsApp communications related to promotions, new product updates, or relevant announcements from Coffee Guru Sdn Bhd.
10.2 You may unsubscribe from such communications at any time by following the instructions provided in the communication or contacting our customer service.
10.3 Marketing collaborations and content may include brand ambassadors, influencers, and Key Opinion Leaders (KOLs). All associated campaigns must comply with our brand guidelines and require pre-approval.

11. Promotions, Discount Codes & Vouchers
11.1 Promotions and discount codes are subject to their respective terms and validity periods.
11.2 Only one promotion or discount code may be applied per order unless otherwise stated.
11.3 We reserve the right to cancel or modify any promotion or discount without prior notice.

12. Limitation of Liability
12.1 Coffee Guru shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of your use of our website or products.
12.2 Our total liability for any claim shall not exceed the amount paid by you for the specific order in question.

13. Third-Party Links
13.1 Our website may contain links to third-party websites. These are provided for your convenience only, and we are not responsible for the content, terms, or privacy practices of those sites. Any dealings with third parties linked to from our site are at your own risk.

14. Indemnification
14.1 You agree to indemnify and hold Coffee Guru Sdn Bhd, its affiliates, officers, employees, and agents harmless from any claims, demands, losses, or damages (including legal fees) arising out of your breach of these T&C or your violation of any law or rights of a third party.

15. Governing Law
15.1 These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia.
15.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Force Majeure
16.1 We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, strikes, government regulations, or disruptions in internet or supply chains.

17. Privacy & Data Protection
17.1 We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website and services, you consent to the collection, use, and processing of your personal data as outlined in our Privacy Policy.
17.2 Personal data collected includes your name, contact details, delivery information, and payment data. This information is used for order fulfillment, communication, and service improvement.
17.3 We do not sell or rent your personal data. It may be shared with trusted third-party service providers solely for operational purposes.
17.4 You may access, correct, or withdraw your personal data by contacting us at info@coffeeguru.com.my
17.5 Full details are available in our Privacy Policy.

18. Termination
18.1 These T&C are effective until terminated by either party.
18.2 Coffee Guru Sdn Bhd reserves the right to terminate your account or restrict access to the website at its sole discretion if you are found in violation of any terms.

19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:

CoffeeGuru Customer Support
Email: info@coffeeguru.com.my
Operating hours:10am-6pm, Mon-Fri.

Coffee Guru Sdn Bhd (“CoffeeGuru”, “we”, “us” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Data in accordance with the Personal Data Protection Act 2010 (PDPA) and applicable laws of Malaysia.

By accessing our website or using our services, you consent to the practices described in this policy.

1. Definition of Terms
Personal Data: Information that identifies or can be used to identify you, including but not limited to your name, contact number, email, identification number, billing and delivery address, payment information, purchase history, and device or IP-related data.
Platform: Coffee Guru's official website, mobile application (if any), and official social media accounts.
Vendors: Third-party service providers, business partners, or affiliates who help us operate the Platform and services.
Applicable Laws: The Personal Data Protection Act 2010 (“PDPA”) and related laws in Malaysia.

2. User Consent
By visiting our platforms, making purchases, or interacting with us, you consent to the collection, processing, storage, and use of your Personal Data as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

3. What Information We Collect
We collect the following types of Personal Data:

Identity information (e.g., full name, NRIC/passport)
Contact details (e.g., email address, phone number, billing and shipping addresses)
Payment and transaction information
Login credentials and account activity
Purchase history and preferences
Device and browser information
Cookies and tracking data (see Section 6)

We may also receive your information from third-party platforms or marketing partners if you interact with our advertisements or services elsewhere.

4. Why We Collect Your Data
Your Personal Data may be used for the following purposes:
To verify, process, and fulfill your orders
To manage your account and preferences
To provide customer support
To send product updates, promotions, and newsletters (with your consent)
To analyze shopping behavior and improve our products and services
To process refunds or exchanges
To conduct marketing and advertising campaigns
To comply with legal obligations or law enforcement requests

5. Direct Marketing
If you have provided consent, we may send you marketing messages via email, SMS, or social media. You may opt-out at any time by clicking “unsubscribe” in any email or contacting us directly at info@coffeeguru.com.my

6. Cookies and Tracking Technologies
Our Platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and display relevant adsYou may choose to disable cookies via your browser settings. However, this may affect certain features on our site, such as checkout or account login.

7. Disclosure to Third Parties
We will not sell or rent your Personal Data. However, we may disclose it to:

Our authorised Vendors and service providers (e.g. courier companies, payment gateways, marketing platforms)
Our affiliates and group companies
Government authorities or regulators, if required by law
Advertising or analytics platforms (e.g. Meta, Google Ads), only for performance purposes
All third parties are required to maintain confidentiality and only use data for the specified purposes.

8. Cross-Border Data Transfers
Some of our systems or Vendors may be located outside Malaysia. By using our services, you consent to your data being transferred, stored, or processed outside of Malaysia, where necessary.

9. Data Retention
We retain your information only as long as it is necessary to fulfill the purposes outlined in this policy, or as required by legal and regulatory obligations. Data no longer needed will be securely destroyed or anonymized.

10. Security
We implement reasonable technical and organizational measures to protect your Personal Data, including SSL encryption, secure payment gateways, and internal data access controls. However, no internet transmission is 100% secure, and you acknowledge the inherent risks in using online services.

11. Third-Party Websites
Our site may contain links to external websites. We are not responsible for their privacy practices or content. Please review their privacy policies before disclosing your information.

12. Your Rights
You have the right to:

Access the Personal Data we hold about you
Request correction of inaccurate or outdated data
Withdraw your consent (subject to legal obligations)
Request deletion of your data (where legally permissible)

You may exercise these rights by emailing us at info@coffeeguru.com.my

13. Children's Privacy
Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete the data.

14. Policy Updates
We may update this Privacy Policy from time to time without prior notice. Any changes will be posted on this page with the updated effective date. Continued use of the site after changes means you accept the revised policy.

15. Contact Information
For questions, feedback, or data requests, please contact us via email at info@coffeeguru.com.my